November 2, 2022 • 5 min read
See how Equi Nox bridges their field force execution gap with the MIMS Platform
Arrow Labs
November 2, 2022
Mobile Workforce Management Software helped Equi Nox improve field visibility, automate task allocation, strengthen workforce accountability, and reduce work order resolution times by 20%.
Using the MIMS platform from Arrow Labs, Equi Nox digitized service workflows, improved communication between craftsmen and managers, and created a more efficient operating model for its field teams.
Founded in 2004, Equi Nox is a UAE-based provider of specialized services across flooring, water solutions, and insulated concrete form projects.
The company serves residential, commercial, construction, utility, and facility management clients across the region.
Equi Nox used its CRM to manage incoming opportunities and convert them into sales orders. However, after a sales order was created, the operational workflow became largely manual and disconnected.
As the company continued to grow, management needed a more scalable way to coordinate field teams, assign work, monitor performance, and improve customer service.
Field assignments were often coordinated through email or phone calls. This slowed execution and made it harder for managers to track job progress in real time.
Managers needed better visibility into technician locations, task progress, and field activity. Without real-time operational data, it was difficult to identify delays or make informed decisions.
Equi Nox wanted to empower its field teams while creating stronger accountability. Management needed clear metrics to understand performance, identify issues, and reward strong work.
According to Charles El Maameri, Managing Director of Equi Nox, “While we were certain of the quality of our craftsmanship, we needed to adopt and incorporate advanced technological tools into our processes to keep us ahead of the curve. In the world of field services, if you’re not early, you’re late.”
Equi Nox evaluated several solutions before selecting MIMS for its flexibility, ease of use, and broad field operations functionality.
The platform provided work order management, scheduling, GPS-based location tracking, KPI monitoring, and operational dashboards through one connected environment.
Charles stated, “MIMS by Arrow Labs was the obvious choice for us. Unlike other solutions in the market, it is customizable, easy to use, and designed particularly keeping in mind the pain points of managing field service operations.”
The MIMS Watch helped Equi Nox connect craftsmen to managers in real time.
Field teams could receive assignments remotely, report incidents with photos and videos, and coordinate with colleagues directly from the field.
Managers could track team locations, monitor progress, and share critical updates without relying on manual check-ins.
“There is nothing quite like the MIMS Watch on the market. Its price point and wearability are invaluable for field service management and take away the element of distraction that accompanies the smartphone. Complemented by the MIMS app, my managers can assign tasks and monitor progress while on the move.”
Equi Nox places its field service reputation in the hands of its craftsmen. Therefore, monitoring activities and maintaining SLA accountability were critical to operational success.
MIMS enabled the company to track work progress, monitor field activity, and maintain higher service standards across its mobile workforce.
MIMS also supports Enterprise Workflow Orchestration by connecting work orders, workforce scheduling, field communications, and operational reporting in one platform.
Following deployment, craftsmen automatically received notifications for new and unresolved cases in their assigned areas.
This reduced the need for manual coordination through email or phone calls and improved the speed of service delivery.
Equi Nox used MIMS checklists to ensure technicians completed required subtasks correctly.
The checklists also reminded technicians to carry essential items such as special tools, materials, and equipment before arriving on site.
The MIMS recommendation engine automatically selected the most suitable craftsman based on skills, availability, and work order requirements.
Consequently, managers spent less time assigning jobs while field teams received work that matched their capabilities.
MIMS helped Equi Nox reduce work order resolution time by 20%.
The Mobile Workforce Management Software deployment enabled the company to improve accountability, increase workforce efficiency, automate field operations, and deliver a stronger customer experience.
Learn more about the MIMS service management platform.
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