Reliable critical services delivery…without slowing you down 

Several organizations that deliver critical services, such as telecom, utilities, gas and field asset maintenance services are experiencing a big change. 

The big change that’s happening is Increased pressure due to:

• More competitors
• More regulations
• Less resources
• Less budget 

With that, the risks are just stacking up

• Increased risk of disruption of service 
• Increased risk for high fines and penalties
• Increased risk of employee/customer hazard
• Increased risk of budget depletion without meeting obligations
• Increased risk for customer dissatisfaction and abandonment

Getting out of this trap requires changing the way we think about service delivery: moving from Service Isolation to Service Unification. 

Let me explain: 

Traditionally we’ve always done this: 

• Empower the back-office 
• Leverage a stack of unconnected best-in-class tools.
• Relying on the perceived expertise of a few people to deliver

All good – but resulting in the risks above. Why? Because you only have half the picture.

So, what if we’d think about it like this:

• Empowering your frontline 
• with a connected digital process flow from start to finish
• accessible for everyone

Now you’ll have the other half of the picture: full top-down AND bottom-up visibility

Why should you care? Because this is your key to mitigating all those risks.

 So why has this always been so hard to do? The difficulty to adapt stems from the following:

• Training frontline staff on digital tools is viewed as being time intensive and difficult compared to filling papers.
• Resistance to investing in connectivity with a mindset that the cost will become high
• It’s easier to try and expand existing tools rather than adopting new ones
• It’s easier to depend on ad-hoc decision-making or to depend on expertise from a few team members.

We see that all the time, and we get it

But others have done it, and they are benefiting greatly. You can too!

So to ease this journey, we built MIMS. Our promise, reliable critical services…, without slowing your down 

We achieve this by enabling you to leverage 3 core principles:

1. Identify the risks, ideally before they happen – resulting in less damage
2. Get the information to the right people to solve it, wherever they may be – resulting in speed of execution
3. Capture all the proof that it’s executed correctly – resulting in Peace of mind 

Less damage + speed of execution + peace of mind = Become a reliable service provider… without slowing you down.