About Arrow Labs
Making deskless work simpler, better, and more productive
Arrow Labs is redefining the deskless employee experience with the MIMS platform, a revolutionary suite of tools designed to empower today’s workforce. Recognizing the need for socially responsible investments in employee support, we’ve developed a comprehensive solution that includes software, mobile applications, watches, and IoT devices, all crafted to enhance job control, collaboration, and safety for mobile employees.
The MIMS platform transforms field service management by leveraging advanced AI and machine learning technologies. This enables our top-tier enterprise customers across the globe to move beyond outdated, manual, and reactive models, offering predictive, next-generation capabilities that streamline operations and enhance efficiency.
Choose Arrow Labs to elevate your organization’s field service management with cutting-edge technology and a commitment to employee empowerment and safety.
Powering Clients Across The World
Our Mission
Arrow Labs mission is clear: we make deskless work simpler, better, and more productive. We are determined to achieve this by innovatively developing the MIMS platform through the latest technologies. We connect mobile employees, their tools and machines as well as the facilities they work on.
Through streamlined and automated workflows, organizations are able to provide world-class field service, unlock hidden savings, and achieve outstanding results for jobs of any complexity. We at Arrow Labs are passionate about helping organizations perform to their fullest potential. Reshaping today’s deskless workforce across the world with MIMS has never been this easy.
Our Story
Our founder and CEO Rami Darwish, spent a decade working in various blue-chip technology companies. While working on designing large-scale infrastructure and security projects, Rami realized that traditional ways of working made it challenging for deskless workers to deliver high-quality work. The challenge he constantly faced was that the digital world ended whenever he needed to get information from key field resources, whether they were technicians, maintenance, security, or any other deskless frontline workers.
Upon research, he realized how an important component of the deskless workforce, in charge of critical jobs in the utility or infrastructure and telecommunications space, operated without any digital tools, and therefore lacked productivity options available for their counterparts in the back office. Mobile employees were constantly forced to go back to manual ways of communicating information over walkie-talkie, SMS, or paper, which in turn had a negative impact on their employer’s bottom line. With this in mind, Rami wondered if providing deskless workers with access to the same real-time data as their desk-based colleagues might improve the situation.
Arrow Labs took MIMS to market in 2018, but the actual company started much earlier than that. The team at Arrow Labs spent years on research and development, working with early adopters, building the platform and figuring out how AI can help in making life simpler and more productive for the frontline. The first addition to the MIMS platform was the web based Software as a Service as well as the mobile application available in both iOS and Android. Shortly afterwards, we launched a wearable device, the MIMS watch. Last but not least, we incorporated MIMS buttons and IoT devices to further streamline workflows and truly provide a complete digital transformation.
Arrow Labs has ventured into the aviation sector by implementing its MIMS technology at an award-winning airport in the MENA region. This deployment aims to enhance and streamline service delivery within the airport’s operations.
Arrow Labs has expanded into the Saudi Arabian market by implementing its MIMS technology in a major nationwide corporation. Additionally, Arrow Labs has introduced MIMS Generation 3, designed to address the intricate business challenges associated with service delivery management across the MENA region
Arrow Labs secures key clients in Europe, deploying the MIMS platform in 3 European countries and expands into the Oil & Gas vertical helping frontline technicians deliver critical services accurately, on time and at a lower cost.
Arrow Labs raises its series A round from investors in silicon valley and MENA fueling regional and international expansion.
Arrow Labs MIMS selected as the software platform to help automate internet service delivery to over 1m homes by a leading Telecom operator.
Arrow Labs introduces IoT ingestion engine in the MIMS platform allowing MIMS to directly capture vital data from critical machines and automate proactive and reactive response.
Arrow Labs scales to the United Kingdom.
Arrow Labs launches MIMS wearable watch, a purpose built smart watch to bring digital transformation for thousands of frontline workers.
Arrow Labs scales operations to the United States with the second company geographic presense and secures key U.S clients.
Arrow Labs launches the MIMS cloud platform in MENA and secures key clients in safety, maritime, facility management and logistics.
MIMS Platform is the first MENA grown SaaS software to measure, manage and optimize deskless workers.
Customers
Powering field service efficiency for top tier enterprise customers around the world
Management Team
Meet the team that’s innovating the future of field service technology, every day
Rami Darwish
Chief Executive Officer
Rami Darwish is an entrepreneur, technologist and the CEO of Arrow Labs. With over 20 years of experience in the technology industry, his expertise has contributed to securing several leading cities and organizations. Rami is a well-known physical security consultant and solutions architect, specializing in complex solutions such as safe cities, and critical infrastructure protection.
Hergen Meyer
Product Development Director
A tech industry innovator with over 20 years of experience designing technology solutions, Hergen Meyer heads up the product team at Arrow Labs. Working closely with the product engineering, professional services and customer success team, Hergen constantly evolves the MIMS Platform with new industry trends and analysis, product enhancements as well as product redesign.
Waqar Ahmad
Systems Development Manager
With over 16 years of experience in software development, Waqar Ahmed leads the product engineering team at Arrow Labs. Working closely with the product and professional services team, Waqar manages the entire software development cycle with oversight of all stages from inception and development, to testing and deployment of the MIMS Platform.
Jawad Ahmed
Chief Financial Officer
A member of ACCA and a Chartered Financial Analyst with over 12 years of experience, Jawad is responsible for developing a successful financial strategy for Arrow Labs and also applies his expertise to key areas such as audit strategy, audit risk, financial reporting framework, regulatory authorities, risk management procedures and corporate governance.
Norberto Romualdez
Deputy Systems Development Manager
With over 14 years of experience in software development, Norberto Romualdez leads the front-end development team at Arrow Labs. Working closely with the product team, Norberto brings deep knowledge in best practices for UI/UX, front-end performance management, and architecture for a seamless user experience on the MIMS platform.
Ayham Kutit
Professional Services Manager
With over 8 years of experience in software engineering, Ayham Kutit leads the professional services team at Arrow Labs. Working closely with the sales and customer success team, Ayham defines our customers key business and technological drivers, and proposes relevant solutions that add significant value through the MIMS Platform.
Farah Alam
Customer Success Executive
With more than 5 years of experience across the tech industry, Farah Alam heads up the customer success team at Arrow Labs. Working closely with the sales and professional services team, Farah manages the customer lifecycle, handles onboarding new customers, and ensures they derive maximum value from the MIMS Platform.