November 9, 2022 • 5 min read
See how this Facility Management provider boosts service delivery effectiveness with MIMS intelligent asset and staff monitoring
Arrow Labs
November 9, 2022
Facility Management Software helped this facility management company improve meter reading accuracy, staff accountability, task scheduling, and operational visibility across complex site operations.
Using the MIMS platform from Arrow Labs, the company digitized manual field processes, improved workforce compliance, and created a more transparent operating model for maintenance, cleaning, and security teams.
Founded in 2007, the company provides a broad range of hard and soft facility management services.
Its services include planned preventive maintenance, predictive maintenance, corrective maintenance, waste management, landscaping, hygiene, cleaning, and security services.
In addition, the company delivers integrated solutions such as asset planning, design, construction, and project management for large-scale communities, commercial properties, and residential units.
As the company expanded, several operational challenges became clear and required urgent attention.
The first challenge involved collecting a high volume of meter readings accurately. The second challenge involved a rise in complaints related to cleaning and security services.
Both issues affected service quality and created operational pressure for the management team.
The company needed to collect around 300 meter readings per day. However, the existing process relied heavily on manual work.
This created errors, slowed reporting cycles, and made it difficult for supervisors to generate meaningful operational reports.
The company also faced challenges with staff adherence across cleaning and security operations.
Some team members did not consistently follow job cards, site walkthroughs, patrol duties, and assigned location requirements.
As a result, supervisors needed better visibility into field activity and location-based task execution.
The existing operating model made it difficult to track task completion, staff performance, and site-level activity in real time.
Therefore, the company needed a digital platform that could improve visibility, accountability, and reporting across its facility management operations.
The company began by examining its meter reading and staff adherence challenges in detail.
The team quickly recognized that manual meter readings were not scalable. They also identified the need for a comprehensive task and duty management system.
This is where Arrow Labs began working with the company.
According to the Account Manager, “Of all the vendors who were vetted, Arrow Labs product MIMS stood out the most due to its product fit and ease of usability across user levels. Thereon, the Arrow Labs team moved quickly – they took the initiative to follow up with a site visit to gather necessary information for setting up and activation of the required modules. Once the necessary approvals were obtained, the MIMS Watches were delivered on-site immediately, with the required data / SIM cards arranged voluntarily. We had no time to waste, and Arrow Labs diligently accommodated this need of ours.”
Arrow Labs activated the Asset, Task, Duty, and Location modules to support the company’s operational requirements.
Maintenance schedules were configured in the MIMS portal based on site-level requirements. In addition, team members received training so they could manage schedules, work orders, reports, and operational activities effectively.
By implementing Facility Management Software powered by MIMS, the company created a more connected and transparent operating model for its field teams.
MIMS also supports Enterprise Workflow Orchestration by connecting tasks, assets, locations, workforce activity, and operational reporting into one platform.
After deploying MIMS, the company immediately improved its meter reading process.
Technicians could scan the asset barcode using a phone or MIMS Watch and enter the reading directly into the system. Supervisors could also request a photo for additional verification.
This process reduced errors and ensured that incorrect readings were not carried forward.
Because supervisors could add additional checklist items to tasks, technicians became more productive during each site visit.
This helped the company improve workforce utilization while maintaining better control over service quality.
MIMS also helped resolve staff nonadherence by assigning tasks based on location.
When cleaners or security guards marked themselves as on duty, MIMS Watch shared their location with supervisors. As a result, supervisors could assign additional nearby tasks and verify that work happened at the expected location.
Supervisors gained access to data showing how long each team member spent on specific jobs and sites.
This enabled better scheduling, improved accountability, and helped managers ensure team members received appropriate breaks.
The Account Manager added, “Access to regular training via the MIMS videos and tutorials with walkthroughs of common scenarios, helped with not only keeping staff up to date but ensuring they were at ease with using the system. I can also say that MIMS has boosted morale amongst our team members due to the increased transparency and subsequent accountability it has mustered. With MIMS, we’re able to see and reward good work, and as a result, our people are happier and better motivated.”
With greater transparency across operations, the company can now focus beyond daily task execution.
The management team uses MIMS to support continuous improvement, enhance facility management service quality, and raise operational standards across its business.
The Facility Management Software deployment enabled the company to improve meter reading accuracy, strengthen workforce accountability, increase operational visibility, and support higher service quality across facility management operations.
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