Telecommunications

Boost equipment availability and service efficiency, while exceeding customer expectations of the highest standards

Carriers and service providers rely on the high availability of telco infrastructure to deliver uninterrupted critical services to their customers, optimized operations and a seamless customer experience. MIMS maximizes asset availability, workload planning, service levels and in the long run, the loyalty of your prized customers.

Key Benefits

Capacity-based appointment scheduling

Ensure fast client service provisioning with capacity-based appointment scheduling in real-time. Allocate the right technician equipped with the right tools to the right place.

Asset allocation and utilization analytics

Enable your team to book the tools they require for an upcoming job from the specified pool of assets. View usage details of assets such as frequency and duration for informed planning and decision-making.

Remote technician management

Supervise and continuously optimize your technician’s day to maximize efficiency, and trigger alerts when service levels dip. Automatically assign service provisioning work orders as they come in, to the best technician available for the job.

Consumption tracking of service parts

Gain from automatic tracking of consumption of service parts so that the required inventory is always at hand – as you need it, when you need it. Boost first time fix-rates and eliminate do overs.

HSE management

The most valuable asset of all are your people. Make sure of their safety with full visibility and reachability, no matter how remote their location.

Infrastructure availability

Ensure core infrastructure availability through automated maintenance management for exchanges, fiber network and active components.

IoT remote monitoring

Remotely monitor environmental conditions through an extensive suite of IoT sensors, to ensure power availability, tower lights, onsite security and so on.