About Arrow Labs
Making deskless work simpler, better, and more productive
The expectations of today’s workforce are that their organizations are socially responsible enough to invest in resources to reinforce and value them. Reflecting on this, Arrow Labs developed the MIMS platform through which organizations could reshape the deskless employee experience.
The MIMS platform, ranging from our software, mobile application, watches, and IoT devices, was specifically designed to provide the mobile employee with added control in their job role, helping them seamlessly integrate with their peers and subordinates, and prioritizing safety in their fieldwork environment.
With MIMS, Arrow Labs transforms field service management for top-tier enterprise customers across the globe. Our customers are able to use predictive next-generation capabilities through emerging technologies such as AI and machine learning rather than an old-fashioned, manual, reactive, and delayed model of work.
Powering Clients Across The World
Our Mission
Arrow Labs mission is clear: we make deskless work simpler, better, and more productive. We are determined to achieve this by innovatively developing the MIMS platform through the latest technologies. We connect mobile employees, their tools and machines as well as the facilities they work on.
Through streamlined and automated workflows, organizations are able to provide world-class field service, unlock hidden savings, and achieve outstanding results for jobs of any complexity. We at Arrow Labs are passionate about helping organizations perform to their fullest potential. Reshaping today’s deskless workforce across the world with MIMS has never been this easy.
Our Story
Our founder and CEO Rami Darwish, spent a decade working in various blue-chip technology companies. While working on designing large-scale infrastructure and security projects, Rami realized that traditional ways of working made it challenging for deskless workers to deliver high-quality work. The challenge he constantly faced was that the digital world ended whenever he needed to get information from key field resources, whether they were technicians, maintenance, security, or any other deskless frontline workers.
Upon research, he realized how an important component of the deskless workforce, in charge of critical jobs in the utility or infrastructure and telecommunications space, operated without any digital tools, and therefore lacked productivity options available for their counterparts in the back office. Mobile employees were constantly forced to go back to manual ways of communicating information over walkie-talkie, SMS, or paper, which in turn had a negative impact on their employer’s bottom line. With this in mind, Rami wondered if providing deskless workers with access to the same real-time data as their desk-based colleagues might improve the situation.
Arrow Labs took MIMS to market in 2018, but the actual company started much earlier than that. The team at Arrow Labs spent years on research and development, working with early adopters, building the platform and figuring out how AI can help in making life simpler and more productive for the frontline. The first addition to the MIMS platform was the web based Software as a Service as well as the mobile application available in both iOS and Android. Shortly afterwards, we launched a wearable device, the MIMS watch. Last but not least, we incorporated MIMS buttons and IoT devices to further streamline workflows and truly provide a complete digital transformation.
Management Team
Meet the team that’s innovating the future of field service technology, every day
Rami Darwish
Chief Executive Officer
Rami Darwish is an entrepreneur, technologist and the CEO of Arrow Labs. With over 20 years of experience in the technology industry, his expertise has contributed to securing several leading cities and organizations. Rami is a well-known physical security consultant and solutions architect, specializing in complex solutions such as safe cities, and critical infrastructure protection.
Hergen Meyer
Product Development Director
A tech industry innovator with over 20 years of experience designing technology solutions, Hergen Meyer heads up the product team at Arrow Labs. Working closely with the product engineering, professional services and customer success team, Hergen constantly evolves the MIMS Platform with new industry trends and analysis, product enhancements as well as product redesign.
Waqar Ahmad
Systems Development Manager
With over 16 years of experience in software development, Waqar Ahmed leads the product engineering team at Arrow Labs. Working closely with the product and professional services team, Waqar manages the entire software development cycle with oversight of all stages from inception and development, to testing and deployment of the MIMS Platform.
Jawad Ahmed
Chief Financial Officer
A member of ACCA and a Chartered Financial Analyst with over 12 years of experience, Jawad is responsible for developing a successful financial strategy for Arrow Labs and also applies his expertise to key areas such as audit strategy, audit risk, financial reporting framework, regulatory authorities, risk management procedures and corporate governance.
Norberto Romualdez
Deputy Systems Development Manager
With over 14 years of experience in software development, Norberto Romualdez leads the front-end development team at Arrow Labs. Working closely with the product team, Norberto brings deep knowledge in best practices for UI/UX, front-end performance management, and architecture for a seamless user experience on the MIMS platform.
Ayham Kutit
Professional Services Manager
With over 8 years of experience in software engineering, Ayham Kutit leads the professional services team at Arrow Labs. Working closely with the sales and customer success team, Ayham defines our customers key business and technological drivers, and proposes relevant solutions that add significant value through the MIMS Platform.
Farah Alam
Customer Success Executive
With more than 5 years of experience across the tech industry, Farah Alam heads up the customer success team at Arrow Labs. Working closely with the sales and professional services team, Farah manages the customer lifecycle, handles onboarding new customers, and ensures they derive maximum value from the MIMS Platform.