SLA Management

Scale your operations times infinity

Gain from automatic SLA tracking to soar your business to new heights.

Alerts when things steer off course

Get notified in real- time when work orders fall behind on the agreed service levels.

With deep insight offered by MIMS, address the problem quickly, make schedule changes or simply send in additional resources.

Integration from all angles

Get a better understanding of your contract performance through automatic linking of all key metrics, such as response time, resolution time, arrival time or any other variable of your choice.

Generate SLA reports with ease and share them instantly with your clients to deliver transparency all the way through.