June 18, 2022 • 2 min read
Don’t you already know? These big “terms” represent solutions that lead to increased productivity, meeting customer expectations, and profit margins.
Turkan Hajiyeva
June 18, 2022
Don’t you already know? These significant “terms” represent solutions that lead to increased productivity, meeting customer expectations, and profit margins. Yet, with all the recent technological advancements, 52% of field service companies are having trouble meeting customer expectations, and 48% can’t meet the profit margins, according to Finance Online research.
These numbers can only mean that 52% of field service companies are still on the “manual” side. And it’s like a chain reaction; The manual processes affect productivity, productivity affects customer service, and customer service affects the profit margins.
It’s elementary.
On average, 50% of your teams have a gap in communications and visibility of assets vital to their productivity at the customer’s site:
Imagine how the absence of simple things affects your team’s productivity, dynamics, and motivation.
The magic of technology is, with the proper use of it, you get to eliminate all the operational gaps and join the DX “Digital transformation” club in one fell swoop.
With that in mind, here are some of our favorite technology advancements:
Workflow automation is a simple but intuitive tool that removes the hassle of assigning repetitive jobs, creating preventative maintenance plans, etc.
A solution that compliments a workflow automation tool would have a built-in messaging tool to stay in touch with other team members, exchange valuable information and help each other out. Having a no-code workflow automation tool helping you with all the boring, repetitive routines, you give your customers an example of a “power team” that communicates and delivers consistent service.
AI/Mobility is the zest of productivity. Imagine having a Recommendations Tool that would tell you which technician is available based on proximity and skillset. This particular feature, along with Workflow Automation, will increase your productivity on average by 40% and keep your field teams busy and efficient.
Information is power. The more information you can capture, the better you see your future.
Field service professionals must have the tool that will allow them to perform checklists with accuracy:
Accurate Information capture will help service professionals to focus on future booking capacity planning. Moreover, 75% of field service businesses that use similar tools have observed employee productivity and gains in customer happiness.
These simple tools can be the jump-start to successful outcomes. Because having a complete solution designed with mobility, intelligence, and automation, means improved productivity. With it comes insights into the entire cycle of your operations, and of course, this means that you are no longer on the manual side of things; you are a cool kid that strives to trailblaze into new business heights and leaves the competition behind.
Right action, Right result Every time.
See how easy it is to efficiently plan,
coordinate and execute teamwork with MIMS.
