Capacity-based appointment scheduling
Ensure fast client service provisioning with capacity-based appointment scheduling in real-time. Allocate the right technician equipped with the right tools to the right place.
Asset allocation and utilization analytics
Enable your team to book the tools they require for an upcoming job from the specified pool of assets. View usage details of assets such as frequency and duration for informed planning and decision-making.
Remote technician management
Supervise and continuously optimize your technician’s day to maximize efficiency, and trigger alerts when service levels dip. Automatically assign service provisioning work orders as they come in, to the best technician available for the job.
Consumption tracking of service parts
Gain from automatic tracking of consumption of service parts so that the required inventory is always at hand – as you need it, when you need it. Boost first time fix-rates and eliminate do overs.
The most valuable asset of all are your people. Make sure of their safety with full visibility and reachability, no matter how remote their location.
Ensure core infrastructure availability through automated maintenance management for exchanges, fiber network and active components.
IoT remote monitoring
Remotely monitor environmental conditions through an extensive suite of IoT sensors, to ensure power availability, tower lights, onsite security and so on.