FAQs

Got a question? We've got answers.


Arrow Labs has offices in the US and UAE.
The company and its core product, MIMS, have been in the market since 2011.
Yes – the MIMS software platform integrates seamlessly with security, infrastructure and business systems via standard APIs. We currently have over 30+ integrations in our library to date.
Both – MIMS can be installed on our clients’ servers as an on-premise solution or be run on our cloud infrastructure.
Your data is securely stored on the Amazon Web Services cloud, the global leader in hosting services. The infrastructure is available in multiple regions.
Very – Arrow Labs is constantly stress testing and updating the MIMS systems with best practice cybersecurity standards. In addition, we leverage the Amazon Web Services security infrastructure, which is state-of-the-art when it comes to cloud-based solutions.
As many as you need – the system is designed to be fully elastic and is scalable on demand.
MIMS has brought great efficiencies and success to many companies within industries such as security and emergency response, maritime, aviation and transport, facility management, hospitality and logistics.
We’re rapidly expanding our product range and capabilities to provide for even more industries in the near future.
That being said, we’d be happy to customize MIMS for your particular industry upon request – just reach out to us!
Amazon Web Services guarantees the highest availability there is. In addition, the MIMS infrastructure includes a full failover capability in case of any unlikely emergencies or downtime of our primary region. This ensures that our customers can continue using our service with minimum disruption.
MIMS provides several tools for migrating your legacy data, starting with CSV file-based data upload to sophisticated integration components, allowing for real-time data exchange with your existing systems infrastructure.
Fully – the dashboard allows you to select from a variety of visualization elements that can be customized regarding the data to be displayed and can be individual for each user.
We charge on a per user, per month, per module basis, providing a true on-demand, pay as you go option.
Yes – you can pick and choose the modules based on your needs.
Indeed – MIMS provides a variety of reports by default that can be configured to suit your needs. Additionally, our team can customize it further to include additional reporting upon request.
The watch battery is designed to last an entire day’s shift with regular use.
The MIMS watch is IP-65 rated and splash resistant.
Yes, we have native apps for both operating systems.
Currently, we only offer monthly subscription. You can upgrade or cancel your monthly account at any time with no further obligation.
Yes. Go to the billing section of your dashboard and update your payment information.
Of course! We’re happy to offer a free plan to anyone who wants to try our service.